Sogeti

Senior Customer Experience Consultant

Part of the Capgemini Group, Sogeti operates in more than 100 locations globally. Working closely with clients and partners to take full advantage of the opportunities of technology, Sogeti combines agility and speed of implementation to tailor innovative future-focused solutions in Digital Assurance and Testing, Cloud and Cybersecurity, all fueled by AI and automation. With its hands-on ‘value in the making’ approach and passion for technology, Sogeti helps organizations implement their digital journeys at speed.

I worked a short term assignment with Sogeti as a Senior Customer Experience Consultant.

RESPONSIBILIES

Strategy, User Research, Journey Mapping, Workflows, Visual Design Mockup, Client Presentation

Digital Barrick
Reimagined Intranet Solution

Barrick Gold operates across 16 sites in 13 countries. Within Barrick Digital, day-to-day work was slowed by communication and connectivity gaps between in-office and remote teams, leading to confusion and duplicated effort. This project focused on defining an intranet solution that improved alignment, access to information, and cross-team collaboration.

Discovery

To design the right solution, we first needed a clear definition of the problem. Our core team of content strategists and researchers kicked off the engagement with live stakeholder interviews and contextual observation of employees in their day-to-day work. We spoke with both department leaders and end users to understand goals, pain points, and the realities of collaboration across teams. Sessions were recorded and synthesized to identify patterns and prioritize needs.

What we discovered

Low intranet engagement and limited trust in the platform
Siloed content and documents with poor cross-team sharing
No reliable, consistent way to collaborate across departments
Inconsistent tools and processes from team to team
Inefficient communication of corporate news, team updates, and alerts
Weak governance and unclear ownership of content and standards

Brainstorming and alignment

With the pain points documented, we shifted into solution mode. Our team was newly formed and had six weeks to present recommendations to Barrick leadership, so I facilitated a series of virtual working sessions to synthesize insights, generate concepts, and lock a delivery plan.

A consistent theme emerged: many challenges traced back to an underperforming intranet, fragmented tooling, and a lack of shared standards. We proposed a modern intranet supported by standardized processes and clear governance to improve communication, findability, and cross-team collaboration.

Goals for the new intranet

Communication

Central dashboard for global news and updates
Global and team-level alerts and notifications

Findability and productivity

Quick access to common tools, tasks, and key documents
Simplified navigation with robust search
Responsive, mobile-friendly experience

Collaboration and governance

Team-based social collaboration and knowledge sharing
Stronger self-service support to reduce service calls
Built-in feedback loop to capture and act on user input
Modern UI with a consistent look and feel

Negative Employee Journey Maps

Research

Over the next few weeks, our team divided responsibilities and worked in parallel. While others focused on content strategy, I reviewed current intranet patterns and evaluated collaboration tools aligned to Digital Barrick’s needs. Teams were already using a mix of communication apps, but the intranet saw little adoption. Barrick had invested in SharePoint and Office 365, yet the implementation was not meeting employee needs.

Our research and assessment suggested that SharePoint could support the integrated experience leadership and teams wanted, but only if key capabilities were properly configured and adopted, including Team Sites and supporting governance. We used these findings to shape our solution recommendations.

If you want to make it even stronger, add one sentence naming what you evaluated (examples: search, information architecture, publishing workflow, permissions, governance, and integration with Teams/Outlook).

Digital Barrick's Intranet Strategy

Presenting the proposed solution

In the final week of the engagement, we consolidated our research, findings, and recommendations into an executive-ready PowerPoint deck with supporting documentation. We presented the proposed intranet strategy to Barrick leadership in a hybrid session (in person with remote attendees) and delivered the materials for review and next-step planning.

SOGETI